Strengthening Connections: How to Maintain and Build Better Customer Relationships

Home Past Events - ISSA Events Strengthening Connections: How to Maintain and Build Better Customer Relationships


Oct 11 2023


1:00 pm - 2:00 pm




ISSA Members: FREE
Nonmembers: $59 USD

With the current economic climate and the risk of a recession on the rise, it’s time to try a new approach towards cultivating customer relationships. Having a trusted, valuable connection with your clients is the key to business development and client retention. You already have the power to boost referrals and develop partnerships that will span decades!

In this webinar, attendees will learn how to use, develop, and strengthen their emotional intelligence and become a problem-solving mastermind.

By the end of this webinar, attendees will be able to:

  • Understand how to develop relationships with internal and external customers
  • Demonstrate effective listening skills by:
    • Listening and waiting to speak
    • Listening for ammunition and debate
    • Listening to understand, connect, and create
    • Being present in the moment
  • Apply problem solving techniques by:
    • Identifying the problem
    • Asking questions
    • Figuring out the “why”
ISSA Member Registration ISSA Nonmember Registration
(Complimentary) (Please purchase ticket below)

Interested in registering a large group?
For inquries about group ordering, please contact the event organizer.

Hygieia Network


Hygieia Network
(224) 534-5059

Other Organizers

Dr. Felicia Townsend
(224) 534-5059
[email protected]


  • Heather Parker
    Heather Parker
    Vice President, Client Services CleanOffice / PorterPlus

    Heather Parker is an ex-law enforcement officer who lived in different countries every three years from birth to thirteen years of age as her father was a U.S. diplomat, fully bi-lingual in both the English and Spanish languages. She builds relationships with people, especially those with different nationalities and cultures. She lived through two different civil wars, one in Liberia in 1986 and the other in El Salvador, 1989, where Americans were ultimately evacuated, including her family. This experience fueled her desire to become a law enforcement officer as a way to aid the vulnerable. These exposures in her formative years gave her the groundwork in crisis and personnel management. Being in-charge and disciplined in differing types of situations while diplomatically managing people and the situation at large is her area of expertise. Understanding what truly makes people tick, comprehension of non-verbal signals and learning who they truly are, as people, are where true client and employee relations occur.  

    In her role as Vice President of Client Services with CleanOffice / PorterPlus, she oversees all aspects of the client-experience and focus on client-retention and expanding existing relationships.  She is currently the Co-chair of Hygieia’s education committee, Apartment and Office Building Association of Metropolitan Washington’s community service committee and Building Services Contractors Association International as a conference speaker.  She’s a graduate of George Mason University with a bachelor’s degree in Psychology and she holds the designation of Registered Building Service Manager through BSCAI.

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