Strengthening Connections: How to Maintain and Build Better Customer Relationships
With the current economic climate and the risk of a recession on the rise, it’s time to try a new approach towards cultivating customer relationships. Having a trusted, valuable connection with your clients is the key to business development and client retention. You already have the power to boost referrals and develop partnerships that will span decades!
In this webinar, attendees will learn how to use, develop, and strengthen their emotional intelligence and become a problem-solving mastermind.
By the end of this webinar, attendees will be able to:
- Understand how to develop relationships with internal and external customers
- Demonstrate effective listening skills by:
- Listening and waiting to speak
- Listening for ammunition and debate
- Listening to understand, connect, and create
- Being present in the moment
- Apply problem solving techniques by:
- Identifying the problem
- Asking questions
- Figuring out the “why”
Registration:
| ISSA Member Registration | ISSA Nonmember Registration |
| (Complimentary) | (Please purchase ticket below) |
Interested in registering a large group?
For inquries about group ordering, please contact the event organizer.
Other Organizers
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Dr. Felicia Townsend
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Phone
(224) 534-5059 -
Email
[email protected]
Speaker
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Heather ParkerVice President, Client Services CleanOffice / PorterPlus
