Home Past Events - ISSA Events Supervisor and Management Boot Camp

Supervisor and Management Boot Camp


Apr 16 - 18 2024


8:30 am - 4:00 pm


Newport News, VA

Newport News Public School


ISSA Member: $1,999 USD
Nonmember: $2,499 USD

3 CMI Certifications for the Price of One! (CWS, AAP, Supervisor)

Register Early to receive a FREE ATP Meter!

The supervisor and management professional has never been more important to the success, or failure, of an organization and a healthy indoor environment. With increased regulations and cost-cutting demands of many firms, it has become essential for supervisor and managers to incorporate valuable business skills into their day-to-day activities.

The Supervisor and Management Boot Camp is presented by Cleaning Management Institute designed to sharpen both technical and soft skills involved in cleaning, maintaining, and servicing facilities. This course is designed both for aspiring entry-level workers as well as tenured professionals who are looking to increase their education and learn new techniques. After attending all virtual sessions of this event, you will receive access to take your online exams and receive all three certifications!

The following certifications are covered within the content:
  • CMI Certified Custodial Supervisor
  • Certified Workloading Specialist
  • Accredited Auditing Professional

Who should attend?

  • Leads
  • Managers
  • Supervisors
  • Aspiring future leaders

The following topics are covered within the content:

  • How to develop leadership qualities in the building services field
  • Attitude, motivation, personality types
  • Leadership skills, team building activities
  • Designing an effective department
  • Implementation at your organization
  • Dealing with difficult employees
Certified Workloading Specialist

Workloading is the foundation of a successful cleaning plan. The strategy and plans are what determines the who, what, when, and how of cleaning needed to meet customer expectations. A workloading strategy provides an opportunity to rebuild the current cleaning culture to one of efficiency, innovation, balanced workload, and high-performance thinking. Benefiting frontline cleaning workers involved with performing the cleaning functions as well as those that are tasked with making, and defending, custodial staffing levels. The goal of workloading is to provide a mathematical and factual basis for stated custodial staffing levels in relation to customer and management expectations of clean.

Course attendees will be able to:

  • Improve workloading processes
  • Evaluate employee performance according to a set standard
  • Improve accountability
  • Identify areas that require improved service levels
  • Perform calculations using the ISSA Cleaning Times and Tasks Standard
  • Improve morale and reduce turnover

Recommended Material:

The Official ISSA Cleaning Times – the most comprehensive and up-to-date cleaning production rates guide.

Recommended to anyone who is taking the CWS course, this guide works in conjunction with the CWS workshop for the day to day use and application of the content from this event

Format: Digital Flip Book

Member Price: $124.99 USD
Nonmember Price: $249.99 USD

Accredited Auditing Professional

The Cleaning Management Institute will teach you all about performing a quality assurance audit within a facility. Through an interactive program you will learn the technical skills needed to perform an audit as well as the ethical aspects of having this responsibility. 

AAP certifications are structured and designed for empowering an individual to provide a consistent and standard quality assurance audit. Each certification is valid for two years from the date taken. The AAP certification will place you within an elite group of auditing professionals throughout the world.

Additional Features and Benefits of the Accredited Auditing Professional Certification:

  • Understanding where deficiencies come from and how to create a solution.
  • Reduce your operating expenses while increasing employee efficiency.
  • Provide added value and peace of mind to your clients that their facility is hitting a new level of clean.

Final online exams will be taken after class has concluded, pass exams with 80%, to receive your Certified Custodial Supervisor (C.C.S.) certification and ISSA CMI Certified Custodial Supervisor, C.C.S, Credly Digital Badge: https://cmi.issa.com/digital-badges/ 

Course Dates: 

April 16, 17, 18, 2024
8:30 am – 4pm ET

Course Pricing:

ISSA Member: $1,999 USD
Nonmember: $2,499 USD


Newport News Public Schools
12580 Patrick Henry Drive, Newport News, VA 23602

Register Now

Interested in registering a large group?
For inquries about group ordering, please contact the event organizer.



(800) 225-4772
[email protected]

Other Organizers

Dean Mastan
[email protected]


  • Mark Warner
    Mark Warner
    CMI Master Trainer

    Mark Warner has been in the industry for over 30 years and is a past member of the ISSA Board of Directors. He has also served as Education Manager for ISSA’s Cleaning Management Institute. His responsibilities included training seminars throughout the world, as well as the further development of the Certified Custodial Technician programs, which are recognized and acknowledged worldwide.

  • Matt Moberg
    Matt Moberg
    Director of Consulting, ISSA/CMI

The event is finished.


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