Residential Regional Event: How to Run Your Residential Cleaning Business

Speakers

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  Liz Trotter Owner, Cleaning Profit Builders
  

  Liz Trotter

  Owner, Cleaning Profit Builders
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  RJ Patel Owner, PCT Clean
  

  RJ Patel

  Owner, PCT Clean

  RJ and his wife Asha have owned PCT Clean for over 16 years. Prior to that, RJ’s family owned a hotel and were responsible for the day-to-day business, including guest services, housekeeping, and grounds keeping. RJ is the first chair of the Residential Cleaning Council, tasked with leading the association through the first two years of its merger with ISSA. RJ continues to serve on the Residential Cleaning Council as the past chair.

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  Gosia Baran Helping Hands
  

  Gosia Baran

  Helping Hands

  After working in the corporate world for a few years, I got laid off a few months after 9/11. Having a 4-month-old son, I chose not to go back to the corporate world but to open my own business. I had the desire of helping people; in the corporate world helping others was not the priority. In November 2001, Helping Hands was born. Today, Helping Hands is stronger than ever, employing 45 cleaning technicians and office staff. We service residential and commercial clients in the Chicagoland area.

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  Tom Stewart Owner, Castle Keepers House Cleaning
  

  Tom Stewart

  Owner, Castle Keepers House Cleaning

  Tom Stewart is an industry leader on professionalizing the residential cleaning industry, for the benefit of cleaning business owners, their clients, and the cleaning professionals that make it happen. With his wife Janice, he also founded ModernCleaning.com, a digital hub dedicated to promoting hygienic cleaning and other professional house cleaning practices to the residential cleaning industry. In response to the need for online training during the COVID-19 pandemic Modern Cleaning launched a eLearning platform for house cleaning businesses and the professionals that work for them. Through a partnership with ARCSI this platform offers COVID-19 safety training and the ARCSI Professional House Cleaning (PHC) Certification Program. Tom is a founding member Cleaning Profit Builders. CBB was known for Foundations of Success, a transformational program which helped cleaning businesses implement professional business processes. Tom is a co-author of the Professional House Cleaning Technician’s Manual and Modern Cleaning: The Evolution of Chemical Free Cleaning. He is a co-founder and Partner in Cleaning Business Today, the online magazine for the house cleaning industry. Tom also is an owner in the industry related digital publications Housekeeping Channel and Health House Institute.

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  Ajia Holiday
  

  Ajia Holiday

  Ajia Holiday (pronounced ah-Zhuh) is a member of the MaidCentral Software team and is currently the Partner Education and Training Manager. She is known as one of the most successful general managers of a residential cleaning company, growing a company from a $1 million/yr to a $3 million/yr run rate in 4 years with an absentee owner. This growth was achieved using Ajia’s talent in developing analytical tools and standardizing operations. It is not often that a cleaning technician works their way to being a key member of a software team in 6 years but that is exactly what Ajia did, and she continues to bridge the gaps between cleaning technicians, operations, and software.

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  Sharon Tinberg
  

  Sharon Tinberg

  Sharon Tinberg is an expert at training trainers and cleaners in the residential cleaning industry. She is the producer of the CORE Training videos that were introduced to the industry in 2008. They have been used by 1000’s of cleaning companies around the world to train their cleaners how to clean a home. Today those videos have evolved into an online training program with ISSA, the House Cleaning Process & Procedure Training.

  Sharon was a corporate trainer and then owned a residential cleaning service for 20 years. She sold it in 2008 when her company was cleaning 95 homes per day with 60 cleaners. After that Sharon produced the CORE videos and began training in offices across the US, Canada and Mexico. Sharon recently visited her 59th office and has trained, literally, hundreds of owners, field managers and trainers and thousands of cleaners. One of the advantages of actually training in homes in 59 offices is that Sharon has seen the best and worst processes, tools, and actions used to clean a home. Armed with that experience Sharon put together a training process that she will share with you. Take what you like and leave the rest but try not to miss this rare opportunity to listen to an expert in our industry present on what is the heart of our business, cleaning a house.