ISSA Residential Austin Regional Event

Speakers

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  Jeannie Henderson CEO, Jeannie's Cleaning
  

  Jeannie Henderson

  CEO, Jeannie's Cleaning

  Jeannie Henderson is the CEO of Jeannie Cleaning located in Kalamazoo, Michigan. Her entrepreneurial record includes building and operating over 30 franchise restaurant locations with her husband, Terry, before starting a residential cleaning business. Jeannie Cleaning is committed to giving back to the community by providing Clean Homes for Cancer Patients and was recognized as a “Top 10 Partner” in 2020 by ISSA Charity, Cleaning for a Reason. Jeannie is a member of the ISSA Residential Cleaning Council, was a 2021 ISSA Innovation Awards Judge and serves as a board member of Buy Local Kalamazoo. In 2020, Jeannie became the first Certified Cleaning Business Fundamentals Coach and is a dedicated coach to business owners throughout the U.S. and internationally. She is passionate about building positive workplace culture and helping start-up businesses strategize and implement systems. Jeannie loves supporting and inspiring other cleaning business owners to help them rapidly scale their businesses, build wealth that impacts generations and create time and purpose freedom.

• 

  Sharon Tinberg
  

  Sharon Tinberg

  Sharon Tinberg is an expert at training trainers and cleaners in the residential cleaning industry. She is the producer of the CORE Training videos that were introduced to the industry in 2008. They have been used by 1000’s of cleaning companies around the world to train their cleaners how to clean a home. Today those videos have evolved into an online training program with ISSA, the House Cleaning Process & Procedure Training.

  Sharon was a corporate trainer and then owned a residential cleaning service for 20 years. She sold it in 2008 when her company was cleaning 95 homes per day with 60 cleaners. After that Sharon produced the CORE videos and began training in offices across the US, Canada and Mexico. Sharon recently visited her 59th office and has trained, literally, hundreds of owners, field managers and trainers and thousands of cleaners. One of the advantages of actually training in homes in 59 offices is that Sharon has seen the best and worst processes, tools, and actions used to clean a home. Armed with that experience Sharon put together a training process that she will share with you. Take what you like and leave the rest but try not to miss this rare opportunity to listen to an expert in our industry present on what is the heart of our business, cleaning a house.