How to Navigate Tough Conversations
Tough conversations are inevitable but mastering them can be transformative. This session, led by industry leaders, Heidi Herman and Poonam Dewangan dives into strategies for handling challenging discussions with confidence and empathy. Learn how to address issues, maintain professionalism, and strengthen communication skills that can enhance workplace relationships and performance.
What Attendees Will Learn:
- Preparing for Tough Conversations: Effective planning techniques to approach difficult topics.
- Staying Composed: Methods for managing emotions to keep discussions productive.
- Active Listening: Building skills to ensure mutual understanding and resolution.
- Delivering Feedback: Approaches for giving and receiving constructive feedback respectfully.
Interested in registering a large group?
For inquries about group ordering, please contact the event organizer.
Speakers
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Heidi HermanDirector of Sales-Regional Distribution AFH, Sofidel America Corp.Heidi Herman is the Director of Sales at Sofidel, leading a team that focuses on servicing Independent Distribution. With 30 years of experience in the JAN/SAN and Foodservice Industry, she has worked with both Distribution and National Accounts. Heidi believes her professional strengths include developing high-performing teams, fostering a performance-driven business culture, and building strategic partnerships and alliances with customers. Previously, she was a member of IFMA and the Women’s Foodservice Forum.
Heidi holds a BA and MA in Communications with an emphasis on Organizational Communications from Northeastern Illinois University. She has an adult son attending law school and two lovable rescue dogs. Heidi enjoys live music, pickleball, fishing, and spending time with her family. She has committed herself to serving others both professionally and personally.
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Poonam DewanganSenior Category Manager, Direct Category Management, Nilfisk
