Dates for this course are subject to change. Please check this page soon for future updates.
Today’s facility custodial managers and supervisors are responsible for more than day-to-day operations—they must balance service quality, labor costs, compliance, and occupant satisfaction. The Facility Custodial Manager Bootcamp, led by ISSA’s Cleaning Management Institute (CMI), is an in-person program designed to support those responsibilities.
This course equips facility managers with the technical skills and leadership competencies needed to oversee custodial operations, manage performance, and make informed staffing and budget decisions using industry‑recognized standards. Participants gain practical, data‑driven tools to develop defensible custodial staffing plans, receive training on establishing and executing a quality control auditing program, and conclude the boot camp by learning how to lead their teams professionally and effectively.
Earn 3 CMI Certifications for the Price of One:
Facility managers who complete the program earn access to certification exams for:
- Certified Workloading Specialist (CWS)
- Accredited Auditing Professional (AAP)
- Certified Custodial Supervisor (CCS)
These credentials strengthen a facility manager’s ability to manage internal teams, contractors, or hybrid service models with confidence.
Workloading is the backbone of a successful facility services program.
This course equips facility managers with the practical tools and data-driven methods needed to build accurate custodial staffing plans that align square footage, service frequencies, budgets, and occupant expectations.
Participants will learn how to translate cleaning requirements into defensible staffing levels, optimize labor utilization, and ensure consistent service quality across their facilities.
Course Overview
This course is ideal for:
- Facility Custodial Managers and Supervisors overseeing in-house or outsourced cleaning programs
- Operations and building managers responsible for custodial budgets and service levels
- Emerging leaders preparing to take on broader facility management responsibilities
Participants who attend all four sessions receive access to the online exams for all three certifications.
Certifications Earned
This boot camp includes full preparation for the following CMI certifications:
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Certified Custodial Supervisor (CCS)
Focuses on supervising cleaning teams, improving communication, managing employee performance, and maintaining operational consistency across facilities.
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Certified Workloading Specialist (CWS)
Provides facility managers with proven methodologies to calculate staffing needs, develop workloading plans, and align labor resources with ISSA Cleaning Times standards and service expectations.
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Accredited Auditing Professional (AAP)
Trains participants to conduct objective facility audits and inspections, measure performance, document results, and verify service quality using ethical and standardized practices.
Course Objectives
Facility managers will learn how to:
- Develop strong leadership and supervisory skills
- Structure and manage effective custodial teams
- Address performance issues and difficult employee situations
- Design efficient departmental and staffing models
- Apply workloading methodologies using ISSA Cleaning Times
- Improve productivity, accountability, and service consistency
- Conduct facility audits and confidently communicate results
- Control and reduce operating costs while maintaining or improving outcomes
Final Exam & Certification
After the course concludes, participants will complete online exams for each certification.
- Completion Window: 60 days
- Passing score: 80% per module
Course Schedule
Dates: August 4, 5, 6, 2026
Location: Ohio (Venue TBD)
Pricing
Early Bird Pricing:
- ISSA Member: $1,249.99 USD
- Nonmember: $1,999.99 USD |*Includes all three certifications
Standard Rates
- ISSA Member: $1,499.99 USD
- Nonmember: $2,499.99 USD |*Includes all three certifications
Recommended Resource:
The Official ISSA Cleaning Times – the most comprehensive and up-to-date cleaning production rates guide. Recommended to anyone who is taking the CWS course, this guide works in conjunction with the CWS workshop for the day to day use and application of the content from this event. Learn more.
