ISSA Accredited Auditing Professional (AAP) Training Course
The ISSA Accredited Auditing Professional is designed for those industry professionals looking to enhance their knowledge and skills around quality assurance and building audits, and provide their customers with the level of cleaning they deserve.
The first day of the course gives you a hands-on knowledge, then an example of audit is to be submitted which will be then evaluated by our experts. The second day is reserved for a one-to-one (around 45 min) live session with the expert to give you feedback and discuss results, challenges, solutions specific only.
Through this course, attendees will have the opportunity to learn how to implement the key elements of a successful quality assurance programme across different customers and sites. They will get a unique opportunity to discuss audit details at their company at an exclusive one-to-one session with the tutor and get an evaluation for their work by a recognized expert in the field.
You will:
- Master the key concepts of auditing
- Develop technical skills needed to perform an audit
- Understand the key responsibilities from a provider and a customer perspective
- Implement successful and consistent communication plans
- Identify the root cause of quality assurance accidents and provide solutions
- Improve reporting skills and learn to apply technology
- Increase level of customers’ satisfaction whilst improving efficiency
Commitment:
1 training day, 4 hours of self study, 1 written assignment, 1 expert evaluation of a submitted audit, 1 exam, 1 personalized feedback session
Who should attend:
The course will be of interest to cleaning services providers and in-house service providers who want to improve their quality assurance programmes and enhance customers’ satisfaction, as well as facility managers who are keen to learn how to better audit their cleaning providers against international standards.
Interested in registering a large group?
For inquries about group ordering, please contact the event organizer.
Speakers
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Lynn WebsterDirector of LWCDirector of LWC Ltd with over 35 years’ experience, recognised for her expertise in the cleaning industry.
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Lorraine LarmanManaging Director, Safety SolutionsLorraine Larman, managing director of SAFETY SOLUTIONS with 40 years’ experience in service industry. She has a broad portfolio, including overseeing the Compliance and Health and Safety within a wide range of sectors, from Crime Scene, Healthcare, Quarries, Power stations, Retail and Office Cleaning. Her training experiences include helping companies in achieving accreditations in ISSA CIMS, ISO 14001 and ISO 45001 among others. She is a Chartered Member of IOSH, Court Member & Liveryman of the Worshipful Company of Environmental Cleaners.
