Congresso ISSA

Speakers

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  Rosie Rangel Chief Global Membership & Operations Officer, ISSA
  

  Rosie Rangel

  Chief Global Membership & Operations Officer, ISSA

  As Chief Global Membership & Operations Officer, I optimize global operations and elevate membership experiences through strategic vision and hands-on leadership. I drive process excellence, align strategies, and foster continuous improvement. Overseeing international operations, I streamline processes and ensure seamless integration across all levels. I also lead initiatives to engage members effectively, ensuring satisfaction, retention, and long-term loyalty.

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  Derek Oliveira Global Consultant Manager, ISSA
  

  Derek Oliveira

  Global Consultant Manager, ISSA

  With nearly 30 years of experience in the industry, Derek began his career as an attendant and progressed into leadership roles overseeing large teams, complex operations and high-impact projects. Throughout his career, he has been driven by a passion for finding smarter, more effective ways to deliver exceptional service and continuous improvement. Known for his problem-solving mindset and commitment to operational excellence, Derek has successfully led initiatives that have improved hygiene operations, increased efficiency, optimised systems and raised performance standards across a range of organisations.

  Derek combines strategic thinking with a practical, hands-on leadership style, consistently delivering measurable results while developing high-performing teams. Over the years, he has partnered with international organisations across multiple markets, bringing expertise in process improvement, operational performance and organisational growth. Fluent in English, French, Portuguese and Spanish, Derek has effectively collaborated with diverse teams around the world. His focus extends beyond achieving objectives – he is committed to creating lasting value, driving meaningful change and leaving every organisation stronger than he found it.