This Month’s Principal:
Operational excellence is the engine of margin. Chase Carlson, who has scaled Pioneer into one of the most operationally disciplined BSCs in the country, shares the systems, metrics, and leadership habits that separate operators who grow from those who grind. Topics include labor efficiency, quality control, technology-enabled workflows, and building a culture of accountability.
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This event is exclusive to ISSA BSC Members. Register once to attend any 2026 session.
About the Altus Forum
The Altus Forum is a leadership community designed for Building Service Contractor (BSC) professionals who are committed to strengthening their businesses and advancing the cleaning industry. The forum is driven by three core principles: Engage with Intention, Empower with Education, and Elevate with Influence. These pillars guide every conversation, ensuring that discussions are purposeful, practical, and focused on meaningful industry impact.
Altus brings together commercial cleaning leaders who want to learn from one another, exchange real-world strategies, and tackle the operational and leadership challenges facing the industry today.
Who Are the Altus Principals?
The Altus Forum is led by a select group of industry leaders known as Altus Principals. These individuals are recognized subject matter experts and thought leaders within the building services industry. They are selected based on their industry influence, operational expertise, and demonstrated success leading BSC organizations.
Each Principal represents a key business discipline that drives successful cleaning companies, such as:
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Strategy
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Operations
- Sales & Marketing
- Technology
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Finance
- Human Resources
Throughout the year, the Altus Principals rotate leadership of the monthly forum sessions, sharing their experience, lessons learned, and insights from operating and scaling successful businesses.
How the Altus Forum Works
Each Altus Forum session follows a structured format designed to balance thought leadership with peer collaboration.
Principal-Led Discussion
The session begins with an Altus Principal facilitating a conversation around a key business topic relevant to BSC leaders. Rather than a traditional presentation, the discussion is designed to surface practical insights, real-world experiences, and lessons learned from leaders operating in the field.
Peer Group Breakouts – Altus Six
Following the opening discussion, participants move into smaller peer groups known as Altus Six. These groups are organized by company size and sales volume, allowing participants to engage with peers facing similar business challenges and growth stages. Within these peer groups, members exchange ideas, discuss how the topic applies to their organizations, and share strategies that have worked in their businesses.
Why Altus Exists
The Altus Forum was created to provide a space where experienced operators can learn from one another while helping shape the future of the cleaning industry.
By combining thought leadership, practical education, and peer collaboration, Altus empowers leaders to strengthen their companies while elevating the voice and influence of Building Service Contractors across the industry.
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