What Does Best-in-Class Customer Retention Look Like for a Building Service Contractor (BSC)?

Client retention is one of the most critical yet often misunderstood drivers of long-term growth in the commercial cleaning industry. In this webinar brought to you by the ISSA Innovation & Technology Committee, we’ll dive deep into what best-in-class customer retention looks like for Building Service Contractors (BSCs).

Our expert panelists will share real-world strategies, processes, and lessons learned from their own experiences—highlighting where technology has been a game-changer and where it’s fallen short. This isn’t about pitching tools or platforms; it’s about tackling the retention challenge head-on and building systems that deliver measurable results.

What You’ll Learn:

• A clear understanding of gamification and its impact on engagement
• Practical ways to incorporate challenges and rewards into your training
• Real world examples of restoration and cleaning businesses using gamification to drive results
• Steps to measure the effectiveness of gamified learning in field service environments

Hear from Our Expert Panel:

• Dana Boyce, VP, Marketing & Strategy, Pioneer
• Michael L. Fitts, Chief Commercial Officer, 4-M
• Billie Reader, VP, Velociti Services
• Gerald Fong (Moderator), CEO & Owner, BrightGo, Inc.

Register Now