The Keys to Unlocking BSC Success: Innovative Business Strategies for Contract Cleaners

Home Past Events - ISSA Events The Keys to Unlocking BSC Success: Innovative Business Strategies for Contract Cleaners


Dec 05 2023


1:00 pm - 2:00 pm




ISSA Members: FREE
Nonmembers: FREE

The cornerstone of success in the building service contractor (BSC) industry is effective leadership. Are you ready to take your BSC firm to new heights? Learn how to revolutionize your leadership approach and succeed in a competitive marketplace. Successful BSCs are powered by leaders who are the driving force behind critical decisions, company culture, engagement, trust, and respect.

Gain leadership skills—along with best practices for bidding, estimating, landing contracts, and retaining valuable clients—in this free, one-hour webinar brought to you by Cleaning & Maintenance Management (CMM). This presentation is for anyone who owns, manages, or markets a BSC firm and wants to improve business operations and drive company revenue and growth. As an attendee, you will take away strategies to improve and enhance the cleaning and maintenance results of your BSC operation.

You will learn:

  • How to identify the critical elements of a successful BSC company
  • How to create a positive company culture with effective leadership—not management
  • How to focus on organizational excellence, profitability, growth, and sustainability when hiring employees
  • How to embrace digitalization and technologies like robotics and AI to stay competitive
  • How to transition from “running” your business to “managing” it as it becomes sustainable, focusing on driving revenue, increasing the “value-multiplier”, and leaving a legacy
  • And much more!

The expert panel for this webinar includes:

  • Jeff Cross (moderator), ISSA Media Director
  • Jill Frey, President/CEO at Cummins Facility Services
  • Mike Sawchuk, Owner of Sawchuk Consulting
  • Holly Borrego, Head of Cleaning Products and Performance, ISS Facility Services

A live Q&A session will round out the webinar. Come prepared with questions specific to your BSC challenges and concerns. Our expert panelists will be ready!

Registrants can participate in the live event and will obtain a link to the webinar recording afterward.

Register Now

This webinar is sponsored by:

Interested in registering a large group?
For inquries about group ordering, please contact the event organizer.


  • Mike Sawchuk
    Mike Sawchuk
    Owner, Sawchuk Consulting

    Mike Sawchuk of Sawchuk Consulting is a transformation coach with more than 30 years of leadership experience in the professional cleaning industry. He assists BSCs, in-house facility service providers, manufacturers, and distributors improve their outcomes with insightful, pragmatic solutions.

  • Jeff Cross
    Jeff Cross
    ISSA Media Director

    Jeff Cross is the media director of ISSA, with flagship media brands that include Cleanfax, Cleaning and Maintenance Management, and ISSA Today magazines, and all related digital publications, multimedia products, and more. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and frontline technicians, and is an IICRC-approved instructor. He can be reached at [email protected] or 740-973-4236.

  • Jill Frey
    Jill Frey
    President, Cummins Facility Services

    Jill Frey, the President of Cummins Facility Services (CFS), has masterfully navigated the company’s evolution from a modest 15-person team to a powerhouse with over 800 employees spread across the nation. A proud alumna of the University of Toledo, Jill seamlessly stepped into the leadership role at CFS, a company originally founded by her parents, she is proud to be certified as a Women’s Business Enterprise by The Women’s Business Enterprise National Council (WBENC).

    In 2019, she made her visionary stride into the realm of technology with the inception of Facility Genius and FacilityInSites. This innovative venture melds technology with building management to heighten operational efficiency, introducing concepts such as intelligent sensor technology and eco-friendly air purifiers to the market.

    As the Chairwoman of The Facility Data Standard (FDS), Jill pioneers the path to secure, seamless data transfer and integration in the facilities industry. The FDS, crafted meticulously by industry experts, plays a crucial role in propelling the extensive and economic adoption of electronic information technology. It seeks to revolutionize the data exchange landscape, fostering efficiency and security in the facilities ecosystem.

    Powered by her commitment to technological advancement and operational efficiency, Jill’s strategic leadership continues to steer her business ventures towards success. As her influence ripples beyond her enterprises, leaving a positive, lasting impact on the communities she serves.

  • Holly Borrego
    Holly Borrego
    Head of Cleaning Products and Performance, ISS Facility Services

The event is finished.


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