Providing Great Experiences: Using Technology to Build Customer Satisfaction and Brand Loyalty

Home Past Events - ISSA Events Providing Great Experiences: Using Technology to Build Customer Satisfaction and Brand Loyalty


Nov 09 2022


1:00 pm - 2:00 pm




In a growing Integrated Facility Services outsourcing market, customers expect high quality, people centric, and performance based delivery of facility services, whether its cleaning, maintenance, or other services. Building services providers are expected to support facility and workplace experiences that are aligned with the brand positioning of clients. “We need great facility experiences” has become a rallying cry for organizations seeking a competitive advantage in a resource constrained, hybrid work focused world. To meet these increasing demands, building services providers will need a smarter, more experience focused, approach to service delivery.

“By 2024 organizations providing a total experience will outperform competitors by 25% in satisfaction metrics for both customer and employee experience.” -Gartner 2021

How can you develop a strategy to provide better experiences to your clients? Join this webinar where Planon Service Provider Solution expert, Derrek Clarke, will answer this question and provide additional insight into how providing a great experience will also contribute towards:

  • Ensuring you are perceived as a partner and not just a vendor
  • Building brand loyalty by providing the right services at the right time
  • Benefiting from transparent and accessible communication
  • Optimizing employee productivity and client satisfaction

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  • Derrek Clarke
    Derrek Clarke
    Product Marketer Service Providers, Planon

    Derrek Clarke has over 15 years of experience in the building industry. Derrek is a registered architect in the US with project design, coordination, and construction experience in the healthcare and airport sectors. He has also held senior building technology research and consulting roles with Verdantix and Global PropTech. Currently, he is a product marketeer at Planon responsible for the positioning of solutions for the facility service provider market.

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