Accredited Auditing Professional (AAP) Training Course

How to implement a successful quality assurance programme across your organisation

Continuous improvement requires ongoing evaluation, which is exactly where cleaning inspections come into play. Whether you are a cleaning services provider or an in-house operation, cleaning inspections are a fundamental tool for evaluating services and communicating with customers/stakeholders.

The ISSA Accredited Auditing Professional one-day course is designed for those industry professionals looking to enhance their knowledge and skills around quality assurance and building audits, and provide their customers with the level of cleaning they deserve.

Through this course, attendees will have the opportunity to learn how to implement the key elements of a successful quality assurance programme across different customers and sites. 

What will you learn:

• Master the key concepts of auditing
• Develop technical skills needed to perform an audit
• Understand the key responsibilities from a provider and a customer perspective
• Implement successful and consistent communication plans
• Identify the root cause of quality assurance accidents and provide solutions
• Improve reporting skills and learn to apply technology
• Increase level of customers’ satisfaction whilst improving efficiency

Who should attend?

The course will be of interest to cleaning services providers and in-house service providers who want to improve their quality assurance programmes and enhance customers’ satisfaction as well as facility managers who are keen to learn how to better audit their cleaning providers against international standards.

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