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SUMMARY:Providing Great Experiences: Using Technology to Build Customer Satisfaction and Brand Loyalty
DESCRIPTION:In a growing Integrated Facility Services outsourcing market, customers expect high quality, people centric, and performance based delivery of facility services, whether its cleaning, maintenance, or other services. Building services providers are expected to support facility and workplace experiences that are aligned with the brand positioning of clients. “We need great facility experiences” has become a rallying cry for organizations seeking a competitive advantage in a resource constrained, hybrid work focused world. To meet these increasing demands, building services providers will need a smarter, more experience focused, approach to service delivery.\n“By 2024 organizations providing a total experience will outperform competitors by 25% in satisfaction metrics for both customer and employee experience.” -Gartner 2021\nHow can you develop a strategy to provide better experiences to your clients? Join this webinar where Planon Service Provider Solution expert, Derrek Clarke, will answer this question and provide additional insight into how providing a great experience will also contribute towards:\n\nEnsuring you are perceived as a partner and not just a vendor\nBuilding brand loyalty by providing the right services at the right time\nBenefiting from transparent and accessible communication\nOptimizing employee productivity and client satisfaction\n\nRegister Now\n
URL:https://events.issa.com/events/providing-great-experiences-using-technology-to-build-customer-satisfaction-and-brand-loyalty/
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CATEGORIES:CMM
LOCATION:Online
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