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DTSTART;TZID=America/Detroit:20250826T130000
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SUMMARY:What Does Best-in-Class Customer Retention Look Like for a Building Service Contractor (BSC)?
DESCRIPTION:Client retention is one of the most critical yet often misunderstood drivers of long-term growth in the commercial cleaning industry. In this webinar brought to you by the ISSA Innovation & Technology Committee, we’ll dive deep into what best-in-class customer retention looks like for Building Service Contractors (BSCs).\nOur expert panelists will share real-world strategies, processes, and lessons learned from their own experiences—highlighting where technology has been a game-changer and where it’s fallen short. This isn’t about pitching tools or platforms; it’s about tackling the retention challenge head-on and building systems that deliver measurable results.\nWhat You’ll Learn:\n\nA clear understanding of gamification and its impact on engagement\nPractical ways to incorporate challenges and rewards into your training\nReal world examples of restoration and cleaning businesses using gamification to drive results\nSteps to measure the effectiveness of gamified learning in field service environments\n\nHear from Our Expert Panel:\n\nDana Boyce, VP, Marketing & Strategy, Pioneer\nMichael L. Fitts, Chief Commercial Officer, 4-M\n Billie Reader, VP, Velociti Services\nGerald Fong (Moderator), CEO & Owner, BrightGo, Inc.\n\nRegister Now\n
URL:https://events.issa.com/events/what-does-best-in-class-customer-retention-look-like-for-a-bsc/
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